Victoria Cellars Frequently Asked Questions

Q:

How do I place an order?

A:

Orders may be placed through the shopping cart on this website or by calling and speaking with one of our representatives.

Q:

Where do you ship?

A:

We ship to every state in Australia, where the recipient of the wine is over the age of 18 years.

Q:

Do you send wines internationally?

A:

We ship internationally to most countries where it is legally permissible to do so. However, the recipient must pay the cost of taxes unless prior arrangement has been made.

Q:

How do you ship the wine?

A:

Due to the rarity of the wines we sell, we ship our wines in Australia with Fastaway, International is via FedEx, unless otherwise requested by the customer.

Q:

When do you despatch your orders?

A:

We generally try to despatch from Monday through Thursday. We attempt to do same day shipping. We do not despatch on Fridays as the wine spends an excessive amount of time outside cellar conditions

Q:

Do you gift-wrap shipments?

A:

We do not gift-wrap. All of our shipments are shipped in for- fitting Styrofoam containers to maintain temperature levels and avoid breakage and damage. How ever an enclosure note can be added to any shipment.

Q:

Can I pickup my order?

A:

Yes, you may pickup your order from our location during regular business hours. Please call prior to pickup so that your order can be ready for you.

Q:

What are the conditions of the bottles?

A:

We strive to find the best bottles available in the market-place. There maybe some variation on label condition or of color and ullage from bottle to bottle on older wines. We inspect all wines that we receive and act in good faith in the handling of the wines. However, we are unable to accept responsibility for the state or condition of these wines, nor are we able to guarantee that the wine in the bottle corresponds to the quality or attributes which might be expected from its description. Older bottles from the same case may have significant bottle variation. We provide information, upon request, concerning the physical appearance of any bottle that is not normal for its age.

Q:

What is ullage?

A:

Level / Ullage Descriptions and Interpretations:

  1. Into Neck: normal fill. Level of young wines. Exceptionally good in wines over 10 years old.
  2. Base of Neck: can be level of fill. Perfectly good for any age of wine. Outstandingly good for a wine of 10 years in bottle or longer.
  3. Very highShoulder: slight natural reduction through easing of cork and capsule. Usually no problem. Acceptable for any wine over 20 years old. Exceptional for pre-1940 wines.
  4. Mid high Shoulder: probably some weakening of the cork and some risk. Not abnormal for wines 30/40 years of age.
  5. Mid Shoulder: risky and usually only acceptable for sale if wine or label are exceptionally rare or interesting.
  6. Low-Shoulder: not acceptable for sale unless a rare sort of bottle. Wine will usually be undrinkable.

Burgundy Bottles

Because of the slope of shoulder it is impractical to describe levels of mid-shoulder, etc. Whenever appropriate the level between cork and wine will be measured and inventoried in centimeters.

The condition and drinkability of burgundy is less affected by ullage than its equivilent from bordeaux. For example, a 5 to 7 cm ullage in a 50 year old burgundy can be considered normal, indeed good for age, 3.5 to 4 cm. excellent for age, even 7 cm rarely a risk