Victoria Cellars Delivery Charges & Policy

Charges

In most cases we offer free freight on all orders of $300 and more.

Any order of less than $300 will attract a freight charge of $10.

Regional Australia

Where exceptional freight charges are likely to be incurred we will contact you to discuss likely additional freight charges before processing your order.

International Deliveries

We work closely with our international shipping partner and are able to offer competitive shipping rates for international orders. However, all duties and taxes are the responsibility of the purchaser and are payable in the destination country by the purchaser or recipient. Please contact us directly to discuss international deliveries.

Delivery

Orders are dispatched within 2 business days of receipt and shipping times are estimated at between 3-10 business days depending on your location within Australia. To avoid undue delays, please ensure that the wine is being sent to a business hours address or there is an "authority to leave".

A person under 18 years of age must not take delivery of any alcohol sold online, by ʻphone, fax or mail order. If there is no "authority to leave" and no person over the age of 18 available to receive the wine our delivery staff are required not to deliver the wine. In this instance an additional redelivery fee may apply.

Victoria Cellars delivery policy in situations of extreme heat.

We reserve the right to hold orders in instances of extreme heat (obviously during the warmer months) until there is a clear path of non-extreme temperatures between us and you. However, on your authorisation, we can dispatch immediately noting we cannot be responsible for heat damage under these circumstances.

All transactions are processed in Australian Dollars.

Ordering Online

When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our secure site and all communications will be encrypted. When you create an online order this order is then passed on to the relevant destination using the same level of encryption (PGP). This includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.

Online payments can be made by credit card (Visa or MasterCard).

You will be required to add your CVN (Card Verification Number) number when entering your details. Orders can not be processed without your CVN. The CVN is the last three digits in the row of numbers that run along the signature strip on your Visa or Mastercard.

Ordering by Phone

Simply phone us with your order, payment and delivery details.

Date of Birth

It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18.

We are required by law to be able to confirm your date of birth.

Orders can not be processed if you do not provide your date of birth with your first purchase. We will keep a record of your date of birth for repeat purchases. Please refer to our Privacy Policy for details.

Payment Security

When purchasing from Victoria Cellars your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the industry standard. If you have any questions regarding our security policy, please contact ivictoriacellars@bigpond.com.au